Increasingly corporations must adopt newer online and on-demand technologies with minimal investment to be competitive in their marketplace. Businesses are transforming to meet the increased pressure on profitability. Additionally, consistent development and deployment of newer technologies for every process of business operation have left the corporations with tough technology investment decisions to improve their ROI. Realizing this tumultuous business dynamic and role of technology therein, NetHertz developed and introduced a suite of Hosted Technology Solution Services.

The concept of Hosted Technology Solutions (or an “Application Solution Provider – ASP system), in brief, started with the majority of the expensive application software needed to run an enterprise became accessible via the Internet at a web-based location, rather than installing on each individual client’s desktop. This basic concept grew into a full-blown ASP solution involving hosting of complex a) equipment, b) applications, c) system software, d) security applications and e) operational and maintenance applications and systems.  The advantages of a Hosted / ASP model are numerous. An increasing number of corporations are transitioning from a traditional “buy-install-maintain” model to Hosted / ASP Model.

Some of the key technology components used by BPO, KPO, and call center corporations include predictive dialers, IVRs, PBXs, advanced voice recording platforms, CRMs, industry-specific domain applications and third-party verification systems.

NetHertz delivers and manages these technology components and applications from remote data centers to multiple users via the Internet or a private dedicated network. By obtaining these technology components and applications from NetHertz, clients reap the advantage of minimal capital expenses, least implementation challenges, and an assured, responsive support for maintenance, upgrades and customization.

For example, NetHertz hosts industry-leading predictive dialer technology for its contact center clients. With this service, NetHertz provides complete consulting services on how to “get-started” by helping with the steps to launching their business processes and managing the dialer technology on a day-to-day basis.

Over the years, NetHertz has pioneered the art of deploying Hosted Solution Services using multiple technology components of BPO, KPO and Contact Center marketspace.