NetHertz is an end-to-end, carrier-grade, technology-driven and high quality connectivity solution provider to the Outsourcing industry with a special focus on Business Process Outsourcing (BPO), Knowledge Process Outsourcing (KPO) and Contact Center market segment. In many of the regional marketplaces in the world, NetHertz is one of the largest connectivity solution service providers.

In today’s business dynamics, the critical success factors of typical contact center operations are:

• high quality, high fidelity voice and uninterrupted data services
• accelerated circuit provisioning timeline
• cost-conscious domestic and international origination and termination using least cost routing capability
• customizable telecom solutions to meet the stringent requirements of an inbound process
• reliable QoS and industry-leading SLA
• multi-level redundancy to ensure continuity of business
• ability to troubleshoot any issues using a single-point issue-resolution system involving expertise in telecom gear and all the technology pieces deployed in the BPO, KPO and Contact centers

NetHertz’s business model operates on a single-minded objective of providing value-added, high quality and cost-conscious technology solutions to make its clients successful in their businesses.

NetHertz serves a broad mix of clients with diverse connectivity requirements.

Domestic and Multi-National Clients: These clients typically have headquarters in USA with global footprint. Many of these clients have a) their telecom switching gear hosted at NetHertz world’s leading NoC, or b) they operate from home-grown data centers within their premises.

International Clients: These clients have headquarters in Asia Pacific region, Europe, or South America. Typically these clients host their switching gear at NetHertz NoCs. At times, their switching gears are hosted at third-party data centers or carrier-owned colo facilities.

Due to their geographical presence, each of NetHertz clients operates under varying technological and regional operating environments. As a result, NetHertz offers its clients unique and complex solutions.